For organizations that want customers, partners or members to help themselves online

Web Portal Development

We build web portals where customers, partners, members or citizens log in to find their own documents, send requests and follow their status, connected to the systems where your data already lives.

Get an estimate See projects

Overview

Web portal development for the people who log in to deal with you

A web portal is the private side of your organization online: a login where customers see their orders and invoices, partners upload documents, members register for events or citizens follow a request.

We build portals that answer the questions your staff get by phone and e-mail every day, and that read from the systems where the data already lives, so nobody types it twice.

Book a call

  • Accounts, roles and permissions, with single sign-on or two-step login when you need it.

  • People find their files, send requests and follow progress without calling anyone.

  • Data from your CRM, accounting or ERP shown in the portal, and requests sent back into them.

Our projects

Featured work

A selection of products we’ve shipped.

See all projects

Scope

What’s included in our web portal development

What goes into a portal, from the first workshop to the weeks after launch. Anything outside the agreed scope is quoted separately.

Get an estimate

Plan and design

  • Workshop with the people who will use it and the staff who answer them today
  • A list of user types and what each can see and do
  • Screens for the first release, designed and reviewed
  • A plan for the data coming from your systems

Build

  • Registration, login and password recovery
  • Roles, permissions and a log of who did what
  • Documents, requests, messages and notifications
  • An admin area for your staff

Launch

  • Connections to the systems that hold the data
  • Testing with real users from your list
  • GDPR checks: consent, retention and data export
  • Training for your staff and a user guide

Recognition

Recognized by the industry

Independent awards and client reviews, not just our own word.

5.0
Average rating on TechBehemoths & Clutch
30+
clients across the globe
7+
years of building digital products

Some of the companies we work with

Why Softclaire

A portal only works when people choose to use it.

The usual failure is a login nobody uses, because the first visit is confusing or the data is out of date. We design for the first login and keep the data live.

Tell us about your portal

  • An easy first login

    Invitations and registration take a few steps, and nobody needs a manual to find their invoice.

  • Data that is current

    The portal reads from your systems, so what people see matches what your staff see.

  • Permissions that match your rules

    Each user type sees only its own records and every change is logged, so you can answer who did what.

  • GDPR in the spec

    Consent, retention, export and deletion on request are written in from the start.

What we build

What we build into portals

Typical features, combined to fit the people who will use yours.

  • Customer accounts

    Orders, invoices, contracts and support requests for your customers in one place.

  • Partner and supplier areas

    Upload documents, price lists and delivery data, and see the approval status of each.

  • Member and community areas

    Registration, profiles, events and members-only content.

  • Employee areas

    Leave requests, documents and company news for the people who work with you.

  • Connections to your systems

    Two-way links with your CRM, accounting or ERP, so the portal is never a second copy of the truth.

  • Messages and notifications

    Updates by e-mail or in the portal when a request changes, so people stop asking where it stands.

Process

How a web portal project runs

Short cycles, with real users trying the first release before everyone gets access.

  1. Workshop with your users

    We talk to the people who will log in and the staff who answer them today, and list the questions the portal has to answer.

  2. Design and data plan

    Screens for each user type and a plan for which system supplies which data, and how often.

  3. Build in two-week sprints

    A working build on a test address at the end of every sprint, tried by a few real users.

  4. Launch in waves

    We open the portal to a first group, fix what they run into, then invite everyone else.

Technology

Technology behind our web portals

Proven tools for logins, data and security, chosen for each portal.

  • Front-end

    • React
    • Next.js
    • TypeScript

  • Back-end

    • Laravel
    • Node.js
    • NestJS
    • PHP

  • Data

    • PostgreSQL
    • MySQL
    • Redis

  • Login and security

    • OAuth 2
    • single sign-on
    • two-step login

  • Cloud and DevOps

    • AWS
    • DigitalOcean
    • Docker

Engagement models

Ways to work with us on your web portal

Build the portal at a fixed price, add user groups month by month and keep it safe after launch. You always talk to the people building it.

  • Fixed-price web portal

    Most common

    User types, screens and data sources planned first, then the portal built and launched in phases with fixed prices.

    Get a quote
    • Phase one: user interviews and a portal plan
    • A demo at the end of every sprint
    • Code and accounts in your name

    Best when you know who logs in and what they need.

  • Ongoing portal development

    Monthly

    Monthly capacity for new sections and user groups, based on how people use the portal.

    Get a quote
    • Priorities set with you every sprint
    • Changes based on user feedback
    • Scale up or down with notice

    Best once the first group is using the portal.

  • Portal maintenance and support

    After launch

    Updates, monitoring, backups and fixes, so logins and data stay safe.

    Get a quote
    • Security and dependency updates
    • Uptime monitoring and backups
    • Bug fixes within agreed response times

    Best for portals your customers or staff rely on.

Not sure which fits? Let’s talk

Testimonials

What our clients say

Reviews from founders and teams we have built products with, also published on Clutch and TechBehemoths.

  • TechBehemoths

    Softclaire is development company unlike (many) others. Friendly and flexible, good with deadlines and trustworthy. Experts in multiple fields. We are very happy to work with them as development partner. Very much recommended!

    Arno Bakker Co-owner at Mediascape
  • TechBehemoths

    We have been working with Softclaire for almost 2 years now, on our main product - an online gaming website, play-games.com. Being in the web games niche, things change fast so we need to adapt on the go - and we can trust them with this. They are easy to work with, proactive, and manage work flow very well. We value their transparency and their perseverance in every task they undertake.

    Stefan Naghi Co-founder at FIRST PIXEL SRL
  • TechBehemoths

    We approached Softclaire with nothing more than an idea and a few initial mockups for our SaaS product. Their team stepped in guiding us through strategic planning, development and devops. We are still working with them for ongoing maintenance and feature updates. If you're looking for a reliable, long-term technical partner, I highly recommend them.

    Alexandru Mihalache
  • Clutch

    Within 6 months of our app launch we have gained 750 users. We have had a huge boost in traffic on the platform since launch and have multiple 5 star ratings on the App Store. We have also had comments from other software developers commenting on how brilliant the app is structured.

    Nassouh Kabbani CFO at Pocketask Inc.
  • Clutch

    The team delivered everything on time and provided a mind map to showcase the progress. Overall, they were very flexible and committed to meeting expectations.

    Mihai Brebu Director at Puapi
  • TechBehemoths

    We had an idea for a tech startup in the medical niche, but we lacked the expertise to design and develop a product of this scale. Thankfully we found an amazing team that guided us through the process every step of the way.

    Aron Dumitrache Medtech Innovator
  • TechBehemoths

    A few months ago, I contacted them for a custom Perfex CRM module and the e-Invoice module. Their work is of exceptional quality, and I am extremely satisfied with both the quality and the budget. I highly recommend Softclaire to all businesses and investors!

    Mirela Marin
  • TechBehemoths

    Softclaire created a beautiful, functional website for us, exactly as we instructed.

    Paul Radovan CEO at Print Services

Good to know

Frequently asked questions

Contact us
How much does it cost to build a web portal?
It depends on the number of user types, how many systems feed it and how much people can do inside. A document and request portal for one user group is a modest project. One with several groups, payments and live data from your ERP is a large one. After a short workshop we give you a fixed price per phase.
How long does it take to build a web portal?
A first release for one user group usually takes a couple of months or more, depending on the integrations. We agree the timeline with the scope and show you a working build every two weeks.
Can people log in with accounts they already have?
Yes. We can connect to your company directory or to services such as Microsoft and Google, so people don’t need another password. Two-step login is available for sensitive areas.
Can the portal show data from our existing systems?
Usually, through their APIs or a scheduled export. We check what your systems offer first and show which data is live and which refreshes on a schedule.
Is a portal different from a public website?
A public site is open to everyone. A portal needs a login and shows each person their own records. Many organizations run both; for the public side, see presentation website.
Do you build portals for public institutions?
Yes. Requests, appointments, announcements and documents for citizens work well in a portal, with clear steps and a record of every action. We also look after the websites of several public institutions.
How do you handle personal data and GDPR?
We collect only what the portal needs, record consent, set retention periods, and build export and deletion on request. Access is logged, and your staff see only what their role allows.

Let’s talk about your web portal

Tell us what you want to build. We reply with the next steps.

Call or WhatsApp Get an estimate

Or email us at contact [at] softclaire.com

Related services

Related services

Building a tool for your own staff instead? See custom business software. Need one focused tool in the browser? See custom web app development. Want the public site kept current as well? That’s website administration.