For companies running an app they can’t afford to lose
Software Maintenance and Support
We keep your web app, mobile app or custom software running: bug fixes, security patches, updates for new iOS, Android and browser versions, monitoring and small improvements, under a response time we agree in writing.
Software maintenance for the apps your business depends on
An app in production never stands still. Phones get new operating system versions, libraries get security fixes, other services change their APIs, and users find the bugs nobody tested for. We deal with all of it, so your team can keep working on the product.
We work to response times agreed in writing, tell you what we found before we change anything and send a short report every month. If we didn’t build the app, we start with an audit.
Software that’s maintained quietly costs less than software that’s rescued.
Most expensive outages start as small things nobody looked at: an expired certificate, an outdated library, a change in a store’s rules. We look at them before they become your problem.
Softclaire is development company unlike (many) others. Friendly and flexible, good with deadlines and trustworthy. Experts in multiple fields. We are very happy to work with them as development partner. Very much recommended!
We have been working with Softclaire for almost 2 years now, on our main product - an online gaming website, play-games.com. Being in the web games niche, things change fast so we need to adapt on the go - and we can trust them with this. They are easy to work with, proactive, and manage work flow very well. We value their transparency and their perseverance in every task they undertake.
We approached Softclaire with nothing more than an idea and a few initial mockups for our SaaS product. Their team stepped in guiding us through strategic planning, development and devops. We are still working with them for ongoing maintenance and feature updates. If you're looking for a reliable, long-term technical partner, I highly recommend them.
Within 6 months of our app launch we have gained 750 users. We have had a huge boost in traffic on the platform since launch and have multiple 5 star ratings on the App Store. We have also had comments from other software developers commenting on how brilliant the app is structured.
The team delivered everything on time and provided a mind map to showcase the progress. Overall, they were very flexible and committed to meeting expectations.
We had an idea for a tech startup in the medical niche, but we lacked the expertise to design and develop a product of this scale. Thankfully we found an amazing team that guided us through the process every step of the way.
A few months ago, I contacted them for a custom Perfex CRM module and the e-Invoice module. Their work is of exceptional quality, and I am extremely satisfied with both the quality and the budget. I highly recommend Softclaire to all businesses and investors!
It depends on the size and complexity of the app and on how fast you need us to respond. Most plans are a set number of hours per month. After a short audit we recommend a plan and give you the monthly price before we start.
What does maintenance cover, and what counts as new development?
Maintenance covers keeping the app working, secure and current: fixes, updates, monitoring, and small changes within your monthly hours. A new feature that takes real design and build time is quoted as a separate piece of work.
What response times do you offer?
We agree them with you in the plan, by severity level. A broken checkout needs a faster answer than a typo, so the levels have different times. We write them down so nobody has to guess.
Can you maintain an app you didn’t build?
Yes. We start with an audit of the code, the infrastructure and the open issues, document what we find and fix the urgent things first. Then we move to the monthly plan.
Do you handle updates for the App Store and Google Play?
Yes. We test the app against new iOS and Android versions, fix what breaks, and submit new builds to both stores. Your developer accounts stay in your name.
What happens if something breaks urgently?
Urgent issues go to a direct contact and are handled according to the response time in your plan. That is why we set the severity levels up front.
Do you also look after hosting and servers?
Yes, for the infrastructure the app runs on: servers, databases, backups and certificates. We can keep it where it is or advise on a move.
Do you also look after websites?
No. This service is for apps and software. If you have a website with content to publish, plus hosting and a domain to look after, see our website administration service.
Let’s talk about looking after your app
Tell us what you want to build. We reply with the next steps.
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