For support, sales and e-commerce teams

AI Chatbot Development

We build AI chatbots for your website, app and WhatsApp that answer customers from your own content, 24/7, and hand the conversation to your team when needed.

Get a quote See projects

Overview

AI chatbot development for customers who want answers now

Your customers ask the same questions all day. We build AI chatbots for your website, app or WhatsApp that answer in seconds, in their language, from your own content, and bring in a person when they should.

Book a call

  • Help articles, product data and policies, so the bot says what is true for your business.

  • Your website, mobile app and WhatsApp, in Romanian, English and other languages.

  • Complex or sensitive cases go to your team with the full conversation attached.

Our projects

Products we’ve shipped, on web and mobile

See all projects

Scope

What’s included in AI chatbot development

What a chatbot project covers, from the first look at your tickets to better answers after launch. If you need something that isn’t listed, we’ll say so up front.

Get an estimate

Plan and design

  • Review of your tickets, chats and emails
  • Topics, tone and rules agreed with you
  • Conversation design, including the hand-over
  • Choice of channels and languages

Build and connect

  • Connection to your help articles, products and policies
  • Links to your helpdesk, CRM or shop
  • Website widget, app and WhatsApp channels
  • Hand-over to your team with the full chat

Launch and after

  • Tests on real customer questions, with a report
  • A dashboard of what customers ask
  • Answers updated as your content changes
  • Hosting, monitoring and support

Recognition

Recognized by the industry

Independent awards and client reviews, not just our own word.

5.0
Average rating on TechBehemoths & Clutch
30+
clients across the globe
7+
years of building digital products

Some of the companies we work with

Quality and privacy

A chatbot that does not make things up

A wrong answer costs more than no answer. These are the rules we build into every chatbot.

Let's talk

  • Answers only from your content

    Every answer comes from the sources you approve, so the bot does not promise what you do not offer.

  • Says "I do not know"

    When the answer is not in your content, it says so and offers a person.

  • Customer data protected

    No training on your conversations, personal data processed under GDPR, and hosting on your servers when needed.

  • Your tone and rules

    You set the topics, the wording and what the bot may promise.

Use cases

What an AI chatbot can do for your business

Chatbots work best on questions customers repeat all day. For work that spans several steps and systems, look at AI agent development instead.

  • Customer support

    Answers questions about delivery, returns, pricing and how-tos from your help content, and shows the source.

  • Order and account questions

    Checks an order status, creates a ticket or sends the tracking link without a person typing it.

  • Lead qualification and booking

    Asks the right questions, qualifies the visitor and proposes a meeting slot for your sales team to confirm.

  • Many languages, one bot

    Answers in Romanian, English and other languages from the same content.

  • WhatsApp chatbot

    The same assistant on the channel your customers already use every day.

  • Smooth hand-over to your team

    Complex or sensitive cases go to a person with the full conversation attached.

Chatbot types

Three types of AI chatbot

The right type depends on what your customers ask and what the bot has to do. We recommend one after we review your real support questions.

  1. Simplest

    FAQ and guided chatbot

    Buttons and a fixed set of questions and answers. Predictable and inexpensive, enough when the questions are few and rarely change.

    • Predictable answers
    • Lowest cost
  2. Most popular

    AI chatbot on your content

    A language model answers in natural language from your documents, help center and product data, and says when it does not know.

    • Understands free-form questions
    • Answers with sources
  3. Most capable

    Chatbot that takes action

    Besides answering, it checks an order, creates a ticket, books a meeting or updates a record in your systems.

    • Connected to your systems
    • Hands complex cases to a person

How we work

How an AI chatbot project works with us

If your team, not your customers, is the one asking, an AI assistant for business is the better fit.

  1. Review customer questions

    We go through your tickets, chats and emails to see what customers ask most and what the bot should handle first.

  2. Build on your content

    We connect your help articles, product data and policies, set the tone and decide when the bot hands over.

  3. Test with real conversations

    We replay real questions, measure how many the bot resolves correctly and fix the gaps before launch.

  4. Launch and improve

    The chatbot goes live on your channels. We review the conversations and keep filling gaps in its answers.

Technology

Technology behind our AI chatbots

We choose per project. These are the tools we know well.

  • Language models

    • OpenAI GPT
    • Anthropic Claude
    • Google Gemini
    • Llama
    • Mistral

  • Search and content

    • PostgreSQL + pgvector
    • Elasticsearch
    • LangChain
    • LlamaIndex

  • Channels

    • Website widget
    • WhatsApp Business
    • iOS and Android apps
    • Messenger

  • Systems it connects to

    • Zendesk
    • Freshdesk
    • HubSpot
    • Shopify
    • your own APIs

  • Hosting

    • Azure
    • AWS
    • Google Cloud
    • your own servers

Engagement models

Ways to work with us on your AI chatbot

Launch on one channel at a fixed price, widen month by month and keep the answers current. You always talk to the people who build your chatbot.

  • Fixed-price chatbot project

    Most common

    A working chatbot on one channel and your most common questions, then more phases, each priced up front.

    Get a quote
    • Questions chosen from your real tickets
    • Tested on real conversations before launch
    • Every next phase scoped and priced up front

    Best if you want to see it work before a bigger commitment.

  • Ongoing chatbot development

    Monthly

    Monthly capacity for new channels, languages and connected systems, guided by what customers ask.

    Get a quote
    • New channels and integrations from a shared backlog
    • Unanswered questions turned into new answers
    • Scale up or down with notice

    Best once the first chatbot is answering well.

  • Chatbot maintenance and support

    After launch

    Monitoring, fixes and content updates, so the answers stay correct as your offer changes.

    Get a quote
    • A monthly report on what customers ask
    • Errors and broken integrations fixed fast
    • Model updates without rebuilding

    Best for chatbots that already talk to customers.

Not sure which fits? Let’s talk

Testimonials

What our clients say

Reviews from founders and teams we have built products with, also published on Clutch and TechBehemoths.

  • TechBehemoths

    Softclaire is development company unlike (many) others. Friendly and flexible, good with deadlines and trustworthy. Experts in multiple fields. We are very happy to work with them as development partner. Very much recommended!

    Arno Bakker Co-owner at Mediascape
  • TechBehemoths

    We have been working with Softclaire for almost 2 years now, on our main product - an online gaming website, play-games.com. Being in the web games niche, things change fast so we need to adapt on the go - and we can trust them with this. They are easy to work with, proactive, and manage work flow very well. We value their transparency and their perseverance in every task they undertake.

    Stefan Naghi Co-founder at FIRST PIXEL SRL
  • TechBehemoths

    We approached Softclaire with nothing more than an idea and a few initial mockups for our SaaS product. Their team stepped in guiding us through strategic planning, development and devops. We are still working with them for ongoing maintenance and feature updates. If you're looking for a reliable, long-term technical partner, I highly recommend them.

    Alexandru Mihalache
  • Clutch

    Within 6 months of our app launch we have gained 750 users. We have had a huge boost in traffic on the platform since launch and have multiple 5 star ratings on the App Store. We have also had comments from other software developers commenting on how brilliant the app is structured.

    Nassouh Kabbani CFO at Pocketask Inc.
  • Clutch

    The team delivered everything on time and provided a mind map to showcase the progress. Overall, they were very flexible and committed to meeting expectations.

    Mihai Brebu Director at Puapi
  • TechBehemoths

    We had an idea for a tech startup in the medical niche, but we lacked the expertise to design and develop a product of this scale. Thankfully we found an amazing team that guided us through the process every step of the way.

    Aron Dumitrache Medtech Innovator
  • TechBehemoths

    A few months ago, I contacted them for a custom Perfex CRM module and the e-Invoice module. Their work is of exceptional quality, and I am extremely satisfied with both the quality and the budget. I highly recommend Softclaire to all businesses and investors!

    Mirela Marin
  • TechBehemoths

    Softclaire created a beautiful, functional website for us, exactly as we instructed.

    Paul Radovan CEO at Print Services

Good to know

Frequently asked questions

Let's talk
What is an AI chatbot, and how is it different from a regular chatbot?
A regular chatbot follows a fixed script of buttons and keywords. An AI chatbot understands free-form questions and answers in natural language from your own content. It can also take actions, such as checking an order, when it is connected to your systems.
Can the chatbot be wrong or invent answers?
We design against it: the bot answers only from the content you approve, shows its sources, and says "I do not know" and offers a person when the answer is not there. We test it on real customer questions before launch and review conversations afterwards.
Which channels can the chatbot run on?
Your website, your web or mobile app, and WhatsApp. The same bot can serve several channels at once, and it answers in Romanian, English and other languages.
Can the chatbot hand the conversation to a person?
Yes. When a customer asks for a person or the topic is sensitive, the conversation goes to your team with the full history attached, so the customer does not have to repeat anything.
How much does an AI chatbot cost and how long does it take?
It depends on the content to connect, the channels and whether the bot only answers or also takes actions. We begin with a short call and a prototype on your own content, so you see results and a realistic estimate before committing.
How is this different from ChatGPT?
ChatGPT knows the internet, not your business. Your chatbot answers from your products, prices and policies, follows your rules and tone, connects to your systems and keeps your customers' conversations private.

Want a chatbot that answers your customers?

Tell us what you want to build. We reply with the next steps.

Call or WhatsApp Let's talk

Or email us at contact [at] softclaire.com

Other AI services

Related AI services